Integrations

Texting the caller

The agent can text the caller during the call — a confirmation, an address, a link — so the details survive the phone call. There is nothing to connect: texts go out from our number and are charged to your balance, and the card is there for every account under Actions & Integration.

How it works

• The text can only go to the phone the caller is on. There is no recipient to choose and no number to mistype — the agent cannot text anybody else.
• The agent asks first. Even though the text goes to the phone in the caller's hand, nothing is sent until they have said yes to receiving it.
• Texts are kept short on purpose. One or two plain sentences, never a list — long texts are split by the phone network, and many carriers quietly drop the pieces.

Enable Send a text message on each agent that should have it. Other connectors lean on it too — Calendly's booking-link text goes out the same way.