Testing & tools

Testing agents in the Sandbox

The Sandbox runs automated test calls: an AI caller with a situation and a goal talks to your agent, and you read the resulting transcript without ever dialing a phone. Use it to rehearse the calls you actually get — no heat overnight, a water heater that has died, a drain backing up, somebody ringing to ask what you charge just to come out, a tenant who has to check with a landlord before anything is booked.

Scenarios are written from your own knowledge base, so they are calls your business could really receive. Urgent callers are fair game and are the point of the exercise. Dangerous ones are not generated — a gas smell or a sparking panel is a call where the right answer is to stop the conversation and get the caller outside, so there is no booking to watch. If you want to hear the agent handle one, write it yourself in the Manual scenario box.

Sandbox calls are billed like regular calls minus telephony charges, since no carrier is involved. They're the cheapest way to iterate on instructions quickly.