Testing & tools

Caller verification

For agents that handle patient-specific matters, Vocarium can verify who's calling before revealing anything sensitive. When enabled, the agent asks the caller for identifying details and checks them against your records before proceeding — a name and a callback number, never a clinical detail, which a caller should never have to say aloud to prove who they are.

Configure this on the agent and provide the verification data source. Unverified callers get a polite path to general assistance instead — hours, directions, and booking a visit — rather than a dead end.