Phone & campaigns

Call history and transcripts

Every call — inbound, outbound, widget, or sandbox — appears under Call history with its transcript, duration, outcome, and cost breakdown. Use it to:

• Audit conversations — read exactly what was said and how the agent responded.
• Refine agents — the fastest way to improve instructions is to read transcripts of calls that went sideways.
• Track costs — each call shows its component costs (telephony, speech recognition, AI, voice synthesis).